Privacy Policy
At Gokarna Poojas, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or book our poojas and sevas.
In this policy, “we,” “us,” and “our” refer to Gokarna Poojas., operating as Gokarna Poojas.
1. Information We Collect
Depending on your interaction with us, we may collect:
Contact details: Your name, phone number, email address, and address where needed for a requested service or delivery.
Booking details: Your selected pooja or seva, preferred date, number of participants, and special requests.
Ritual details: Names of participants, gotra, nakshatra, sankalpa, or other information needed for the requested ritual.
Communication records: Information you share through enquiry forms, calls, emails, WhatsApp, or other official contact channels.
Transaction details: Payment status, transaction reference, amount paid, and information needed for receipts or refunds.
Technical information: Where collected by our website or service providers, your IP address, browser type, device information, pages visited, and access times.
Please share only information relevant to your enquiry or booking. If you provide another person’s information, ensure you have their permission.
2. How We Collect Information
We collect information when you:
Complete a contact, enquiry, or booking form.
Contact us by phone, email, or WhatsApp.
Book or participate in a pooja or seva.
Make a payment or request a refund.
Browse our website, where technical logs or cookies are enabled.
3. How We Use Your Information
We use personal information to:
Respond to questions and service enquiries.
Arrange, confirm, and manage bookings.
Prepare and perform the requested rituals.
Communicate schedules, preparation instructions, and booking changes.
Verify payments and manage receipts or refunds.
Address complaints and provide customer support.
Maintain website security and improve website performance.
Keep records required by applicable law.
We use information for the purposes explained in this policy or otherwise communicated to you when it is collected.
4. Use of Phone Numbers and Email Addresses
Your phone number may be used to call or message you about your enquiry, booking, payment status, ritual instructions, or schedule changes.
Your email address may be used to send enquiry responses, booking confirmations, receipts, service information, and support replies.
Promotional calls, messages, or emails will be sent only with appropriate consent and in accordance with applicable law. You may withdraw marketing consent by contacting us or using an available unsubscribe option.
Choosing not to receive marketing will not affect your booking. We may still send communications necessary to fulfil an existing service.
5. Sharing Your Information
We may share relevant information with:
Priests and authorised coordinators, where needed to prepare or perform your booked ritual.
Service providers, such as website hosting, communication, payment, or delivery providers, where needed to support our services.
Professional advisers or public authorities, where disclosure is legally required or necessary to establish or defend legal rights.
We limit sharing to information reasonably needed for the relevant purpose. We do not sell or rent your phone number, email address, or other personal information.
6. Payment Information
Payment providers process payment information according to their own privacy and security policies. We may receive transaction references and payment status to confirm bookings and manage refunds.
Please do not send card security codes, PINs, passwords, or one-time passwords through our enquiry forms, email, or WhatsApp.
7. Cookies and Website Analytics
Where enabled, our website may use cookies or similar technologies to support essential functions, remember preferences, and understand website usage.
Cookies and analytics used on this website: [Insert actual tools, cookie purposes, and relevant settings or policy links.]
Where required, we will request consent before using non-essential cookies. You can manage cookies through the available website controls or your browser settings. Blocking certain cookies may affect website functionality.
8. Information Security
We use reasonable technical and organisational safeguards appropriate to the information we handle. Access is limited to people and service providers who need it for authorised purposes.
However, no website, communication channel, or storage system can guarantee complete security. We will address security incidents and provide notifications where required by applicable law.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, resolve disputes, and meet applicable legal, accounting, or recordkeeping requirements.
Applicable retention periods or criteria: [Insert confirmed periods for enquiries, bookings, ritual details, and transaction records.]
When information is no longer needed, we delete it or anonymise it, subject to applicable retention requirements.
10. Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, withdraw consent, or raise a privacy concern.
We will handle requests in accordance with applicable law and may need to verify your identity before responding. Certain information may need to be retained for legal obligations or unresolved transactions.
You can choose not to provide optional information. If information is necessary to arrange or perform a requested service, we will explain how withholding or withdrawing it affects that service.
11. Children’s Information
Bookings involving children must be made by a parent or legal guardian. Please provide children’s information only where necessary for the requested ritual and with the required parental or guardian authorisation.
If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and address it.
12. Photographs, Videos, and Testimonials
We will seek separate permission before using identifiable photographs, videos, or testimonials for website or promotional purposes.
Participation in a ritual or making a booking does not automatically authorise promotional use of your image or personal details.
13. Third-Party Services and Links
Our website may link to external websites or allow you to communicate or pay through third-party platforms. Those providers handle information under their own privacy policies.
Some providers may process information outside India. Where we engage such providers, we will follow applicable requirements for handling and transferring personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or applicable law. The updated version will be published on this page with a revised date.
Where required, we will provide additional notice or obtain consent before using previously collected information for a new purpose.
14. Contact
For questions, booking assistance, cancellations, or complaints, please contact:
Gokarna Poojas
Address: Mahabaleshwar Temple Complex, Gokarna, Karnataka
Email: booking@gokarnapoojas.com
Phone: +91 94829 58300
Please describe your concern and provide enough information for us to identify the relevant enquiry or booking. Do not include passwords or other unnecessary sensitive information.