Refund, Cancellation, and Rescheduling Policy
At Gokarna Poojas, we understand that plans may change. This policy applies to pooja bookings, online streaming services, and travel or accommodation expressly included in your booking.
1. Cancellation & Refunds
Please request cancellation through our official phone number or email, quoting your booking reference.
Refund eligibility depends on the cancellation terms shared before payment and whether preparations have begun. Any deductions for materials, priest arrangements, or third-party charges must be disclosed before booking. Completed services are generally non-refundable, without affecting remedies available under applicable law.
2. Rescheduling
Rescheduling is subject to priest, venue, and date availability. Any additional costs will be explained and require your approval before the change is confirmed.
3. Online Streaming Poojas
Please ensure you have a stable internet connection and join at the scheduled time. Missing the stream or experiencing connection problems on your side does not automatically qualify for a refund if the pooja is performed as agreed.
If a streaming failure occurs on our side, we will offer an appropriate remedy, such as a recording where available, an alternative session, or a refund for the affected service.
4. Travel & Accommodation
Travel and accommodation are included only when confirmed in writing. Cancellation charges and refunds follow the relevant provider’s terms disclosed before booking. Please check these conditions before making payment.
5. Changes or Cancellations by Us
If we cannot provide a confirmed service, we will offer rescheduling, an agreed alternative, or a refund for the unprovided service. Your statutory rights remain unaffected.
6. Refund Processing & Contact
Approved refunds will normally be returned through the original payment method. We will confirm the expected processing time when approving your refund.
Email: booking@gokarnapoojas.com
Phone: +91 94829 58300